Privacy policy

At BIG BAG, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect
- We may collect the following information when you make a purchase or interact with our website:
- Personal details (e.g., name, email, phone number, shipping address).
- Payment information (processed securely through our payment gateway).
- Order history and preferences.
- Website usage data (for improving customer experience).

2. How We Use Your Information

Your information may be used for:
- Processing and fulfilling your orders.
- Providing delivery updates and customer support.
- Improving our products, services, and website.
- Sending promotional updates (only if you have opted in).

3. Protecting Your Information
- We use secure payment gateways to protect your financial data.
- Personal information is kept strictly confidential and only shared with third parties (e.g., J&T Express) for order fulfillment.
- We never sell or rent your personal information to third parties.

4. Cookies & Tracking
- Our website uses cookies to enhance your shopping experience. You may disable cookies in your browser, but some site features may not function properly.

5. Your Rights
- You may request access to, correction of, or deletion of your personal data by contacting us.
- You may unsubscribe from promotional emails at any time.

6. Contact Us
For privacy-related inquiries:
Email: bigbagos.my@gmail.com
WhatsApp: 011-5682 8530