Terms of service

By placing an order with BIG BAG, you agree to the following:

1.  Orders & Payments
- All orders must be paid in full at checkout.
- Prices are shown in MYR (Malaysian Ringgit).

2. Shipping
- We use trusted couriers (e.g., J&T Express).
- Delivery times may vary depending on your location.
- Delays due to courier/customs are beyond our control.

3.  Returns & Refunds
- Only accepted for defective or wrong items.
- Items must be returned within 7 days in original condition.
📌More details in our [Refund Policy].

4. Products
- We do our best to provide accurate product info.
- Colors/sizes may vary slightly due to manufacturing.

5. Liability
- Our responsibility is limited to the value of your purchase.
- We are not responsible for indirect or accidental damages.