Shipping policy

1. How long does it take for my parcel to reach me?
- All orders are processed within 1–3 working days (excluding weekends and public holidays).
- Once shipped, delivery usually takes:
a. Peninsular Malaysia: 1–3 working days
b. East Malaysia (Sabah & Sarawak): 7–10 working days

2. How do I track my order?
- Once your order is packed, a tracking number will be sent to your email.
- Please check your inbox (and Junk/Spam folder if you don’t see it).

You can track your parcel directly on the J&T Express tracking page using the provided tracking number.

3. What is the shipping cost?
- Shipping fees are calculated based on parcel weight:

📦 Peninsular Malaysia (West Malaysia):
Weight Range    Shipping Fee
0 – 1 kg                      RM 8.00
1 – 2 kg                      RM 15.00
2.1 – 3.9 kg             RM 20.00
4 kg & above             RM 25.00

📦 East Malaysia (Sabah & Sarawak):
Weight Range    Shipping Fee
0 – 1 kg                      RM 15.00
1.1 – 2.9 kg             RM 30.00
3 kg & above             RM 50.00

Our official logistics partner is J&T Express, who will handle all domestic deliveries.

4. Can I change my shipping address after placing an order?
- If your order has not been shipped, you may still update your address.
- Please contact our Customer Support via WhatsApp at [011-5682 8530] as soon as possible and provide your Order ID.

Kindly note: once your parcel has been shipped, the address can no longer be changed.